Terms and Conditions
Terms and Conditions
Key Terms
Reykjavik Transfers (“Reykjavik Transfers” or “we”, “our” or “us”) is a private transfer company, offering private Airport Transfers, day tours, tailor-made travel services, pick-up and drop off services and/or other related services (“Services”). The Services are accessible and can be purchased by booking a reservation (“Booking”), through the website www.reykjavik-transfers.com (“Website”) and any other websites through which Reykjavik Transfers makes the Services available (“Sites”).
These terms and conditions (“Terms & Conditions”) are between you and Reykjavik Transfers if you are using the Services, the Website and/or the Sites.
The Terms & Conditions involve Liability Waiver, Cancellation Policy, the Terms for Websites and the Terms for Services.
The Terms & Conditions also involve that you are bound by the privacy policy of Reykjavik Transfers (“Privacy Policy”) and Reykjavik Transfers Cancellation Policy (“Cancellation Policy”), which both are accessible on the booking checkout.
Liability Waiver
By agreeing to this form I agree to this waiver of liability and assumption of risk. I waive any and all claims I may have now and in the future, and release from all liability and agree not to sue Reykjavik Transfers or its staff members for any personal injury, death, property damage, or loss sustained by me as a result of my participation in a vehicle fare offered by Reykjavik Transfers due to any cause whatsoever, including without limitation, negligence on the part of Reykjavik Transfers, its staff, tour partners, or other participants, or death or injury as a result of war, civil unrest or epidemic. I further agree that if I violate this agreement and attempt to bring suit against any part of the parties named herein, that I will be held responsible for attorney’s fees and any costs incurred by that person in defending such action.
I am aware that the services offered include the usual dangers and risks of being in an automobile some of which include: weather extremes subject to sudden and unexpected change. I accept the inherent risks of the proposed transfer and the possibility of personal injury, death or property damage or loss resulting therefrom.
I agree that if I suffer injury or illness Reykjavik Transfers or its staff can, at my cost, arrange any medical treatment and emergency evacuation service as they deem necessary for my health and safety. Further, I agree at all times during the transfer, to abide by and comply with any additional instructions given by my driver or any other staff and I accept that non-compliance may result in injury, death or permanent disability. I understand that non-compliance may result in my removal from the vehicle.
Customer understands and acknowledges that the transfer involves transportation by motor vehicle, including, but not limited to shuttle, van or bus transportation. Customer acknowledges and understands the inherent risks associated with these methods of transportation and acknowledges that customer does not have any medical condition(s) that would prevent customers from using these methods of transportation or result in any injury or harm to customers as a result of using these methods of transportation. While Customer understands and agrees that Reykjavik Transfers will exercise ordinary and reasonable care in the operation of any motor vehicle used for conveyance on the transfer, customer understands that Reykjavik Transfers assumes no responsibility, nor does it grant any express or implied warranties relating to other third parties, including other drivers of motor vehicles.
Customer agrees and acknowledges that Reykjavik Transfers shall not be responsible or liable for any loss, theft or damage whatsoever to any personal property brought on the transfer by the customer, which may occur on or during the transfer. Customer hereby expressly waives any claim which customer, customer’s heirs, successors, assigns, spouse, family members, or legal representatives may have against Reykjavik Transfers arising from or as a result of any such loss, theft or damage. It is therefore understood that all personal property that customer brings on the transfer is brought at customer’s sole risk and is the customer’s sole responsibility.
I agree to grant the sponsors of this transfer to a worldwide, royalty-free license to use my photographic, video, or digital likeness solely for promotional, educational, and/or commercial purposes. Customer hereby gives full consent to Reykjavik Transfers to use and publish customer’s likeness on advertisements, and acknowledges that Reykjavik Transfers does not compensate guests in any manner for the use of images in any of the following: photographs, images, drawings and renderings, and for the use of including but not limited to: Reykjavik Transfers website, brochures, advertisements, bulletins, media releases, newspaper and magazine articles, and any other form of promotion, information and publication, both print and digital. As a participant on the transfer, I accept full responsibility for my behavior, well-being, and health throughout the transfer I knowingly and willfully accept any risk. I agree to hold neither Reykjavik Transfers nor its staff, or facility liable in any way should any harm come to me.
In entering this Waiver and Release, I am not relying on any oral, written nor visual representations or statements by Reykjavik Transfers or its staff or any other inducement or coercion to go on the transfer. I confirm that, by my own free will, I have read and understood the Terms and Conditions transfer or event and Waiver and Release and agree that this Waiver and Release will be binding upon my heirs, next of kin, executors, administrators and successors.
Cancellation Policy
All cancellations shall be emailed to info@reykjavik-transfers.com.
Most of the Services offered on the Website and/or the Sites are fully refundable when canceled up to 24 hours prior to departure under the Cancellation Policy.
The Cancellation Policy is noted on all applicable services with a duration of 24 hours or less. Specific cancellation and refund policies are noted in the description details.
If a customer does not cancel and fails to show up, they are charged in full amount.
In case of a cancellation or change of schedule or tour by Reykjavik Transfers, you will be notified via email/phone call. In any case of cancellation or change, you will be offered a new date or a new tour or a full refund.
Terms for Websites
When using the Website or the Sites, you agree to comply with and be legally bound by the terms and conditions for using the Website and the Sites (“Terms for Websites”). The Terms for Websites govern your access to and the use of the Website and the Sites. The Terms for Websites constitute a binding legal agreement between you and Reykjavik Transfers. The Terms for Websites involve the following:
1. You are obligated to comply with the applicable laws and regulations of Iceland;
2. You are responsible for informing all other parties traveling with you of the contents
of the Terms for Websites;
3. You will only provide truthful and accurate information when using the Website
and/or the Sites;
4. You accept to be legally bound by the Privacy Policy;
5. You accept to be legally bound by the Terms & Conditions;
6. You will not harass, threaten or abuse other people when using the Website and/or the Sites in any manner;
7. You will not interfere with others' use of the Website and/or the Sites, including by interrupting other users' sessions, or otherwise act in a way that negatively affects other users' use of the Website and/or the Sites;
8. You will not post any content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libelous, or invades another person's privacy or proprietary rights;
9. You will not collect or store personally identifiable information about any other individual on the Website and/or the Sites, or otherwise stalk, repeatedly contact or harass another user;
10. You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Reykjavik Transfers; similarly, you will not adopt a false identity;
11. You will not post any content that contains any viruses, cancelbots, Trojan horses, harmful code, and/or other computer software and/or program designed to interrupt the Website or the Sites we provide, users' ability to enjoy the Website and/or the Sites, or the proper functioning of any software, hardware or equipment or materials used in connection with the Website and/or the Sites;
12. You will not use any information on the Website and/or the Sites for any commercial purposes, except as expressly authorized by Reykjavik Transfers;
13. You will not search, mine or link any data or information to or through the Website and/or the Sites without Reykjavik Transfers express consent and authorization;
14. You will not send any bulk unsolicited advertising, promotional information, email or other solicitation (including without limitation junk mail, "spam," chain letters and/or pyramid schemes of any sort) to any person through the use of the Website and/or the Sites;
15. You acknowledge that the Website and/or the Sites may contain inaccurate, incomplete, or out-of-date information. Reykjavik Transfers takes no responsibility for errors or omissions in the content of the Websites and/or the Sites and makes no commitment to update such information; and
16. In the event of any discrepancy between the Booking and general information on the
Website and/or the Sites, the Booking shall prevail. If you violate any provisions of the Terms for Websites set forth above, Reykjavik Transfers reserves the right to suspend or terminate your rights to use the Website and/or the Sites without giving you any notice.
Terms for services
When purchasing the Services by making a Booking through the Website and/or the Sites, you agree to comply with and be legally bound by the terms and conditions for the Services (“Terms for Services”). The Terms for Services govern your access to, and the use of the Services and are the following:
1. Confirmation of departure & duration.
When you book online, you will receive a confirmation by email stating departure times and the duration of the services. The estimated duration of services as indicated on the Website and/or the Sites are standard times and can vary according to road or weather conditions.
2. Prices.
Prices for the Services provided by Reykjavik Transfers are in Icelandic Kronas (ISK). For transfers and tours offered by Reykjavik Transfers, up to two children/youth (ages 0 – 17
years) can travel per 1 adult assistance, each customer paying the full adult fare.
3. Payments.
There is no charge and/or fee for processing credit card payments when the Services are
purchased.
4. Promotional code.
Special promotional code (“Promo Code”), when offered by Reykjavik Transfers, must be entered on the payment page of the Website or the Sites at the time of booking. A maximum of one Promo Code per booking can be used.
5. Cancellations & refunds.
All cancellations shall be emailed to info@reykjavik-transfers.com. Most of the Services offered on the Website and/or the Sites are fully refundable when canceled up to 24 hours prior to departure under the Cancellation Policy. The Cancellation Policy is noted on all applicable services with a duration of 24 hours or less. Specific cancellation and refund policies are noted in the description details. In case of a cancellation or change of schedule or tour by Reykjavik Transfers, you will be notified via email/phone call. In any case of cancellation or change, you will be offered a new date or a new tour or a full refund.
6. Place of departure.
It is your responsibility to arrive in good time to check-in for your tour/transfer at the place of departure as stipulated in your voucher and/or booking confirmation. Our Day Tours and Airport Transfers start from the designated location, at the departure time given on your voucher and/or booking confirmation.
7. Pick up services.
Please be ready in time for your pick-up at designated location or hotel reception. Driver will meet and greet you by holding a visible nameboard. Waiting time is 15min for Hotel pick-up and up to 75min after plane landing for Airport pick-up. Reykjavik Transfers reserves the right to change the meeting point. Missing the pick-up does not entitle you to a refund of the price paid for the Services.
8. Drop off.
Drop off in Reykjavik City and surrounding municipalities is included in your booking.
9. Baggage on board.
Customer paying full fares is allowed to store two bags per person, one weighing up to 23kg (50 lbs) and one hand luggage. Baggage must be clearly labeled. Reykjavik Transfers acknowledges that baggage is designed to protect its content. The baggage may, in the course of normal handling, show evidence of wear and tear. Reykjavik Transfers does not take responsibility for minor scratches, cuts, and dents as wel as for items that protrude from baggage, such as retractable handles, wheels, straps, etc.
Bicycles, skis, golf sets, or any other odd-size baggage are, at an extra charge. If you have extra baggage, please contact us to book it beforehand to ensure we have enough space onboard via info@reykjavik-transfers.com.
10. Customer with special needs.
If you have any special needs and/or requests, you should notify the Reykjavik Transfers customer service desk as soon as possible via email info@reykjavik-transfers.com.
Foldable wheelchairs are permitted in vehicles without additional cost but must be notified in advance. Reykjavik Transfers cannot be responsible for damages on wheelchairs or other medical assistance equipment, e. g. crutches that occur during transfers.
11. Re-boarding after stops and rest breaks.
It is your responsibility to ensure you re-board the vehicle at the scheduled departure time. If you are missing or late, the driver will not wait for you longer than 10min after scheduled departure time. Reykjavik Transfers will not give any refunds or payment for consequential loss in the event if you do not board the vehicle before the scheduled leaving time at each stop. In such an event, you will have to re-book or find alternative transport arrangements at your own expense.
12. Safety on board the vehicles.
The fleet of Reykjavik Transfers includes vehicles of all types and sizes, which are all equipped with safety belts. All customers of Reykjavik Transfers are required to use safety belts when traveling as stated in Icelandic law.
According to Icelandic law children under 135 cm in size must sit in appropriate child safety seats secured with seatbelts anytime when a vehicle is in motion. Reykjavik Transfers has a limited number of children’s safety car seats available that provided on request, free of charge. Infant chairs are not available and must be provided by customer.
13. Clothing.
Sturdy shoes and warm outdoor wear should be worn when traveling in Iceland during all seasons.
14. Lost & found.
If you lose items in your possession during your transportation with us, you can contact us by sending an e-mail to info@reykjavik-transfers.com. Reykjavik Transfers takes no liability for any kind of damage and/or loss of items in itsvehicles.
In the event an item is found in our vehicle, Reykjavik Transfers takes it aside and keeps it for a period of 30 days from the date it is found. If you contact us within the time-limited mentioned and the item is found, you must provide us with an address to send it to as soon as practicable. You must pay the cost of delivering the item. In the event we do not have an address, we will give the item to charity and accept no liability for the item being given to charity.
15. Food & beverages.
Food and beverages are not allowed on board of our vehicles.
16. Responsibility & liability.
Booking the Services, whether or not by instructions from you or a 3rd party, are subject to your review and confirmation. If you do not send us comments on your booking, i.e., a number of persons booked, timing, dates, and locations of departures, as soon as practicable prior to your trip, Reykjavik Transfers does not accept any liability for any errors and/or omissions in the booking confirmation and/or the Services provided. You are responsible for providing Reykjavik Transfers with correct contact information in the event changes are made to the Services you booked with us.
Reykjavik Transfers reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather and/or road conditions.
No responsibility is taken for losses and/or expenses due to delay or changes of flights, injury, damages, negligence, weather, war, and/or other unforeseeable causes.
17. Feedback and/or complaints.
Reykjavik Transfers welcomes you to send a line with your feedback via email.
18. The validity of the booking.
Bookings are valid for one year from the day of purchase.
If you, for some reason, are not satisfied with our Services, please contact us as soon as
possible.
19. Photography and filming.
It is allowed to take photos and videos during stops on our tours. Please note that it is not allowed to fly drones during our stops as most sites do not allow drone flights. We remind passengers to be considerate when taking pictures where other people might be visible.
20. Guest WiFi.
Your use of our Internet Services is carried out entirely at your own risk. We do not have any responsibility for, or control over:
- The information you transmit or receive via the Service
- The Internet Services you access and do not guarantee that any services are error or virus free
We do not guarantee:
- The availability of the service
- The speed at which information may be transmitted or received via the service
- That the service will be compatible with your equipment or any software which you use
- We reserve the right at all times to withdraw the service, change the specifications or manner of use of the service.
Modification of Terms & Conditions
Reykjavik Transfers reserves the right, at its sole discretion, to modify the Website and/or the Sites or to modify these Terms & Conditions at any time and without prior notice. If the Terms & Conditions are modified, we will notify the modification by posting the modification on the Website and/or the Sites. Any modification to the Terms & Conditions
will be effective at the time of posting. If you continue to access and/or use the Website and/or the Sites, it will constitute acceptance of the modified Terms & Conditions.
Disclaimer
While Reykjavik Transfers strives to provide accurate information the website may contain inaccurate, incomplete, or out-of-date information. Reykjavik Transfers takes no responsibility for errors or omissions in the content of the website/or the Sites and makes no commitment to update such information. Reykjavik Transfers shall not be liable for any damages relating to the use of, or reliance upon, the website/or the Sites or such information, features, material or services.
Reykjavik Transfers
Terramea ehf.
Hæðarbyggð 22
210 Garðabær
Iceland
ID: 660224-0920
VAT: 152111
+354 7779916